Patient Information

We operate on an appointment system with a few spaces available on the day for urgent consultations.

If you need more time for your consultation and treatment, please inform reception when making your appointment.

Please note that emergencies will be dealt with promptly.

Prescriptions, referrals, medical certificates and test results require an appointment for us to make sure you are in good health.

If you need to speak to your doctor, you may contact us by telephone during opening hours.

A message will be taken and passed onto your treating clinician and you will be given a response by the end of the day.

In the case of more urgent issues, your message will be conveyed to the appropriate clinician as soon as possible so that timely advice can be provided.

Family Doctors Highton may include you in our reminder system for important follow-ups such as immunisations, health screening & preventative health checks. 

Please let us know if you have any concerns regarding this.

Download the  HotDoc app on your phone now to  receive SMS reminders and book appointments easily

Please let us know as soon as you are aware that you cannot attend your appointment as there may be other patients waiting for an appointment. A non-attendance fee may apply for no shows

Government-funded childhood immunisations are available at the clinic.

Please ask your doctor about other non-funded immunisations which may be appropriate. 

Please let our receptionist know if you think you may have an infectious condition, especially if you have been overseas recently and developed a fever, rash and/or respiratory symptoms.